Shipping & Returns

Return/Exchange Policy

To start a return, visit our return portal here.

If your clothing item(s) does not fit or if you are not satisfied with it, we will be happy to offer you an exchange or store credit.  Our return policy is only for STORE CREDIT.

All items must be returned in their original (unworn, unwashed, tags attached, un-altered, free of marks, make-up stains, free of animal hair, perfume, deodorant or cigarette smoke scents) condition to be eligible.  You must notify us of your intentions to return an item(s) within 5 days of receipt and all items must be returned and received at our location within 20 days from original receipt. 

If you receive a damaged or defective item you must notify us of it within 3 days of receipt.

If you attempt to return an item that does not meet the above criteria or without contacting us prior to, we will not offer a store credit or exchange nor will we be responsible or obligated to return any items to you.  There are no returns or exchanges on jewelry or accessories. If you meet the requirements and would like to return an item, please use our Contact Us page to let us know which item(s) including item number you are returning and the reason for your return.  Please be sure to include the order number, your name, and contact information.  We will send you the information needed to process the return.  We strongly encourage using delivery confirmation for your return package as we will not be responsible for any packages lost in transit. Once we receive your returned item(s) they will be processed within 3-5 business days, after which you will be emailed an electronic gift card for the amount of your original purchase price minus shipping charges; shipping charges will not be refunded.  You will be responsible for any shipping charges associated with the delivery and return of any item(s). ALL SALES ARE FINAL ON SALE & CLEARANCE ITEMS.

 
Please mail returns to: Simply Sage Market 2901 E. 14th N, Idaho Falls, ID 83401.  Please include your original packing slip so we can process your return.  We highly recommend purchasing insurance and tracking for your package, as we can't be responsible for lost or damaged shipments.

 


Shipping

FREE shipping for orders shipped in the Contiguous 48 states $50+.

We ship packages USPS with delivery confirmation to the address provided during checkout. If you give us the incorrect address you are responsible for the lost package and the additional shipping fees to get the item shipped back to the correct address. We cannot be responsible for lost or stolen packages once they are in the hands of the carrier.

Shipping to Canada:  All orders ship for a flat fee of $20.00.  We are not responsible for any additional customs charges once the package leaves the US. 

If you have any questions concerning the shipment of your order, please feel free to contact us at support@simplysagemarket.com